Refund Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on glinetex.com receives the following guarantees:

  • full refund if you don’t receive your order;
  • full or partial refund if the item is not as described or damaged;
  • full refund if you do not want the product you have received (but you must return the item at your expense and the item must be unused).

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);

You can submit refund requests within:

  • 30 days after the order is delivered;

Your refund will be approved and processed once we receive your return and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Easy Returns

All our products are backed with a 30-day money-back guarantee.* Just send us a message on Contact Us page or contact us at info@glinetex.com and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Customized Orders

We take pride in our attention to detail and understand that each customer has unique preferences.

Therefore, we offer custom tailored processes to ensure that your G-Line skirt fits your specific needs.

However, please keep in mind that because this is a custom order, the delivery time may be extended up to one week, excluding weekends.
We also want to ensure that you are aware that custom orders cannot be refunded, as they are made specifically for you.

Gifts and Coupons

Returns for orders made with gifts or coupons may be subject to special conditions. In the event of a return, the coupon amount used may be deducted from the refund. If the gift item is not returned, the gift item amount may also be deducted from the refund.

Once the gift item is returned, the return process is considered complete. If the return process has not affected campaign ownership, the gift item becomes the customer's possession, and no deduction will be applied.

For further information, please feel free to contact our customer service.